Product disclaimer and warranty

Disclaimer

Information has been carefully checked and is believed to be accurate; however, no responsibility is assumed for inaccuracies.

Schneider Electric Motion USA reserves the right to make changes without further notice to any products to improve reliability, function, or design. Schneider Electric Motion USA does not assume any liability arising out of the application or use of any product or circuit; neither does it convey any license under its patent rights of others.

The general policy of Schneider Electric Motion USA does not recommend the use of its products in life support or aircraft applications wherein a failure or malfunction of the product may directly threaten life or injury. Per the terms and conditions of sales of Schneider Electric Motion USA, the user of Schneider Electric Motion USA products in life support or aircraft applications assumes all risks of such use and indemnifies Schneider Electric Motion USA against all damages.

Limited warranty

Schneider Electric Motion USA warrants only to the purchaser of the Product from Schneider Electric Motion USA (the “Customer”) that the product purchased from Schneider Electric Motion USA (the “Product”) will be free from defects in materials and workmanship under the normal use and service for which the Product was designed for a period of:

  • 24 months from the date of purchase of the Product by the Customer, with the exception of rotary Lexium MDrive Products
  • 48 months conditional from the date of purchase of rotary Lexium MDrive Products by the Customer.

Customer’s exclusive remedy under this Limited Warranty shall be the repair or replacement, at Company’s sole option, of the Product, or any part of the Product, determined by Schneider Electric Motion USA to be defective. In order to exercise its warranty rights, Customer must notify Company in accordance with the instructions described under the heading “Obtaining Warranty Service”.

NOTE: MDrive Motion Control electronics are not removable from the motor in the field. The entire unit must be returned to the factory for repair.

This Limited Warranty does not extend to any Product damaged or worn by reason of application conditions, incorrect sizing, alteration, accident, abuse, neglect or misuse or improper or inadequate handling; improper or inadequate wiring utilized or installed in connection with the Product; installation, operation or use of the Product not made in strict accordance with the specifications and written instructions provided by SEM; use of the Product for any purpose other than those for which it was designed; ordinary wear and tear; disasters or Acts of God; unauthorized attachments, alterations or modifications to the Product; the misuse or failure of any item or equipment connected to the Product not supplied by Schneider Electric Motion USA; improper maintenance or repair of the Product; or any other reason Schneider Electric Motion USA determines in its sole discretion to be excessive or improper.

SCHNEIDER ELECTRIC MOTION USA HEREBY DISCLAIMS ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED BY LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. CUSTOMER’S SOLE REMEDY FOR ANY DEFECTIVE PRODUCT WILL BE AS STATED ABOVE, AND IN NO EVENT WILL SCHNEIDER ELECTRIC MOTION USA BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES IN CONNECTION WITH THE PRODUCT.

This Limited Warranty shall be void if the Customer fails to comply with all of the terms set forth in this Limited Warranty. This Limited Warranty is the sole warranty offered by Schneider Electric Motion USA with respect to the Product. Schneider Electric Motion USA does not assume any other liability in connection with the sale of the Product. No representative of Schneider Electric Motion USA is authorized to extend this Limited Warranty or to change it in any manner whatsoever. No warranty applies to any party other than the original Customer.

Schneider Electric Motion USA and its directors, officers, employees, subsidiaries and affiliates shall not be liable for any damages arising from any loss of equipment, loss or distortion of data, loss of time, loss or destruction of software or other property, loss of production or profits, overhead costs, claims of third parties, labor or materials, penalties or liquidated damages or punitive damages, whatsoever, whether based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory, or other losses or expenses incurred by the Customer or any third party.

Obtaining warranty service

If the Product was purchased from an Schneider Electric Motion USA Distributor, please contact that Distributor to obtain a Returned Material Authorization (RMA). If the Product was purchased directly from Schneider Electric Motion USA, please contact Customer Service at info@imshome.com or 860-295-6102 (Eastern Time Zone).

Customer shall prepay shipping charges for Products returned to Schneider Electric Motion USA for warranty service, and Schneider Electric Motion USA will pay for return of Products to Customer by ground transportation. However, Customer shall pay all shipping charges, duties and taxes for Products returned to Schneider Electric Motion USA from outside the United States.