Request Return Material Authorization (RMA)
For RMA requests please contact customer service at
If an issue cannot be resolved based on hardware/software manuals and information provided by the website, contact a Schneider Electric representative. Please have the following details available:
- Nameplate (type, identification number, serial number, DOM,…)
- Type of Error (e.g., LED flash code, error number, etc.)
- Previous and current circumstances
- Assumptions concerning the cause of the error
Also include this information if returning the product for inspection or repair. Note: Units being returned for inspection or repair must be accompanied by a Return Material Authorization (RMA).
Please see below for contact information for Technical or applications support:
Email: moc.1660662866atnav1660662866on@hc1660662866ete 1660662866
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Contact us with any questions about how we can help you with your motion application or for assistance with your IMS products.