Contact and Support Center

Global sales and support contacts.

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Contact and Support Center

Can’t find the product you’re looking for? Do you have questions, or need more detail on how to install one of our products? Check the information below to find your answers right away.

Locate a global sales or support contact.

Contact our sales team to inquire about our motor, driver or integrated motor products.

Submit a support request with our applications engineering team.

Need something beyond our standard product offer? We offer a range of customization options. Our highly skilled team of design engineers are ready to discuss your unique motion control needs.

Request printed information and brochures on our latest product offerings.


Contact Customer Service

For assistance with: RMA / Return Material Authorization Requests, Repair Policy and order status questions. Live support is available Monday – Friday 8:00am to 5:00pm Eastern Time.


Our main manufacturing facility, located near Hartford, Connecticut, is ISO 14001:2015 and 9001:2015 certified. Continuous efforts are focused on reducing environmental impact with minimal use of hazardous substances in, and beyond, compliance with regulations including RoHS and REACH.

Novanta IMS
370 N. Main Street
Marlborough, CT 06447

When it comes to your form, fit and function requirements, don’t settle. Get precisely what you need working with us. We know motion.

Contact us with any questions about how we can help you with your motion application or for assistance with your IMS products.

Browse our resource section and find the most useful tools and documents for all our products.
Novanta IMS